Return policy

Thank you for purchasing our kitchenware, tableware and home‑dining products. Please read this return policy thoroughly before submitting a return request. This policy applies to all orders placed on our website.

Eligibility for Returns

You may apply for return or exchange within 30 calendar days from the date you receive your package. To qualify for return:

Items must be unused, unwashed and kept in original condition with original packaging.
All accessories, tags and parts should be included.
Proof of purchase (order number) is required.

The following items are non‑returnable:

Used, washed, scratched or damaged items caused by customer misuse.
Custom‑made or personalized products.
Clearance / final‑sale items marked as non‑returnable on product page.

Return Reasons & Cost Responsibility

Our side issues (product defect, wrong item shipped, item damaged upon arrival) We cover the return shipping cost. Please provide clear photos of product condition, defects or outer package via our Contact page to file your case. After verification, we will arrange return, exchange or full refund.
Customer‑initiated returns (change of mind, wrong size / color ordered, no longer needed) Customer is responsible for all return shipping fees. Original shipping charges paid at checkout are non‑refundable.

How to Submit a Return Request

Go to our Contact page and submit a return application with your order number and reason for return.
Wait for our team’s reply with authorized return instructions. Do not send back goods without prior authorization. Unauthorized returned parcels will not be processed.
Ship the item back following the provided instructions. Keep your return shipping tracking number.

Refund Processing

Once we receive and inspect your returned goods:

Approved refunds will be processed within 3‑5 business days.
Funds will be refunded to your original payment method.
Bank processing time varies by financial institution, it may take extra several business days for money to show in your account.

Partial Refund

Partial refund may apply under certain circumstances:

Items are returned with missing parts, damaged packaging due to customer handling.
Only part of your order is returned.

Exchanges

Exchange service is available subject to stock availability. If the wanted replacement item is out‑of‑stock, we will offer a refund instead.

Damaged or Defective Goods

If you receive broken, defective or incorrect items, please contact us within 7 days after delivery with photos. We will assess and provide solutions including replacement, partial credit or full refund.