Thank you for shopping at our kitchen & tableware store. Please read our shipping policy carefully before placing your order. This policy outlines shipping timeframes, delivery rules, shipping fees and related terms for all orders.
Shipping Regions
We offer worldwide shipping to most countries and regions. Some remote locations may not be available for delivery. You may check available shipping countries at checkout.
Processing Time
All orders require processing time before dispatch.
- Normal order processing: 1‑3 business days
- Orders placed on weekends or public holidays will be processed on the next working business day. Processing time does not include shipping transit time.
Estimated Delivery Time
Delivery times are estimated and cannot be fully guaranteed, which may be affected by logistics delays, customs clearance, peak shopping seasons and force‑majeure factors.
- United States domestic: 5‑12 business days
- Canada, Australia, Europe: 10‑20 business days
- Other international regions: 12‑25 business days
Shipping Fees & Free Shipping
Shipping cost will be automatically calculated and displayed at checkout based on destination country, total weight and volume of your items. Free shipping is available for orders meeting the minimum order value requirement. The threshold will be shown on checkout page.
Order Tracking
Once your package is dispatched, a shipping confirmation will be sent out with your tracking number. You can track your shipment status on our website tracking section. Please allow 2‑3 business days for tracking information to update after shipment.
Customs & Import Duties
For international shipments, import taxes, customs duties or brokerage fees may be charged by local customs authorities. These extra fees are the responsibility of the customer. We have no control over customs charges and cannot reimburse these costs.
Undeliverable & Returned Packages
Please fill in complete and accurate shipping address, including postal code. If the package is returned to us due to wrong address, recipient refusal to receive, or unsuccessful delivery caused by customer reasons, customer shall bear the round‑trip shipping cost. We will only reship or refund after relevant fees are deducted.
Lost or Damaged Shipment
If your package is lost in transit or arrives with damaged items, please submit a support request through our Contact page with photos of outer package and damaged goods within 7 days after receiving the parcel. We will review your case and offer appropriate solutions.
Shipping Exclusions
We are not responsible for delivery delays caused by third‑party logistics, customs inspection, natural disasters, epidemic situations or other force‑majeure events.
If you have any questions about shipping, please reach us via our Contact page.